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Privacy Policy
The purpose of this Privacy Policy is to inform users of the Domaine Clavel website about how their personal data is collected, processed, and protected, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of personal data (GDPR) and the amended French Data Protection Act.
1. Data controller
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The data controller is:
Domaine Clavel
Address: Rue du Pigeonnier, 30200 Saint-Gervais
Contact email: clavel@domaineclavel.com
2. Personal data collected
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The data that may be collected on the website are:
Identity (surname, first name)
Contact details (postal address, email, telephone number)
Order and billing data
Browsing data (IP address, cookies, pages viewed)
This data is collected via:
The contact form
The order and payment form
Newsletter subscription (if applicable)
Browsing the website
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3. Purposes and legal basis for processing
The purposes of data processing are:
Managing contact requests (legal basis: consent)
Managing and tracking orders, deliveries, and invoicing (legal basis: performance of a contract)
Sending commercial and promotional information (legal basis: consent or legitimate interest)
Improving the website and user experience (legal basis: legitimate interest)
4. Recipients of the data
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The data collected is intended exclusively for Domaine Clavel.
It may be transmitted to technical service providers and partners involved in the management of the website (hosting provider, secure payment provider, carriers), strictly within the framework of their missions.
No data will be transmitted to third parties for commercial purposes.
5. Retention period
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Data is retained for the following periods:
Prospect data: 3 years from the last contact
Customer data: 10 years from the last transaction (in accordance with accounting obligations)
Cookies: 13 months maximum from the date of storage
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6. User rights
In accordance with the GDPR, you have the following rights regarding your personal data:
Right of access and rectification
Right to erasure (right to be forgotten)
Right to restriction of processing
Right to object
Right to data portability
Right to withdraw your consent at any time
To exercise your rights, you can send a request by email to: clavel@domaineclavel.com, or by post to: Domaine Clavel, Rue du Pigeonnier, 30200 Saint-Gervais.
Proof of identity may be requested in order to verify the identity of the requester.
7. Cookies
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The site uses cookies to:
Ensure its proper functioning
Analyze traffic and performance (browsing statistics)
Improve the user experience
When you first visit the site, a banner informs you about the use of cookies. You can accept them, refuse them, or customize your choices. You can also disable cookies in your browser settings.
8. Data security
We implement all necessary technical and organizational measures to ensure the security and confidentiality of your data and to prevent any alteration, loss, unauthorized access, or disclosure to unauthorized third parties.
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