Delivery policy

1. Delivery areas

Domaine Clavel delivers its products:

In mainland France

In Corsica

 

Deliveries cannot be made to PO boxes.

 

2. Delivery times

Orders are processed within an average of ... after receipt of payment.
Delivery times vary depending on the carrier chosen and are generally between X and X working days.
These times are given as a guide only and may vary depending on busy periods or exceptional circumstances.

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3. Delivery costs
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Delivery costs are indicated to the customer before the order is finalized.
They vary depending on:

The weight of the order

The delivery method chosen

The destination

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Delivery may be free for purchases above a certain amount.

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4. Order tracking
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Upon shipment, the customer receives a confirmation email with a tracking number allowing them to track the delivery of their package online.

5. Receiving your order
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Upon delivery, it is the customer's responsibility to check the condition of the package and the products.
In the event of any anomalies (missing, damaged, or broken products), the customer must:

Make specific reservations on the delivery note.

Confirm the complaint by email to clavel@domaineclavel.com within 48 hours, with supporting photos.

If the customer does not make any reservations, the products are deemed to be compliant and accepted.

6. Delivery delays
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In the event of a delivery delay exceeding 30 days after the estimated delivery date, the customer may cancel their order and request a full refund.

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7. Transport and liability
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Domaine Clavel assumes all transport risks until the products are delivered to the customer.
Once the order has been received, responsibility for the products is transferred to the customer.